"They phoned from EE, said it was about my SIM card"
SIM card upgrade calls
197 community reports tagged SIM card upgrade across 155 numbers.
Recent activity
1 report tagged SIM card upgrade in the last 7 days.
When people report it
Monday is the busiest day for these reports, and 61% are filed in the afternoon (12pm to 6pm). Times are when the report was submitted, which is usually soon after the call.
Verdict
99% of reporters rated these calls spam or suspicious. The most common call type is Mobile Network Scam (EE, O2, Three, Vodafone).
Numbers used
Reports tagged SIM card upgrade cover 155 different numbers. 1 of them were first reported in the last 30 days, so a number you have not seen before can still be part of the same pattern.
Reports over time
Reports per day over the last 30 days. Reports per week over the last 12 weeks. Red weeks had at least double the usual volume. Reports per month over the last year.
How people rate these calls
- Spam 134 · 69%
- Suspicious 59 · 30%
- Unknown 2 · 1%
- Safe 0 · 0%
Most common call type: Mobile Network Scam (EE, O2, Three, Vodafone)
Busiest days
All reports by the day they were submitted.
Time of day
When reports are submitted, UK time.
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Night 12am to 6am 2
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Morning 6am to 12pm 53
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Afternoon 12pm to 6pm 118
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Evening 6pm to 12am 22
Latest reports
"Said they were using an old sim but its a new phone yesterday with new sim card"
"Said they were calling from 02 about a new SIM, or being cut off."
"Got a call too saying my SIM was going to stop working in a few days. Said I would ring my service provider and get this checked and fixed if needed. Then I hung up on them while they were trying to say that my service provider wouldnt be able to help (ridiculous!)"
"daying from EE, said my number will be cut off and I need a new SIM. Then they wanted my email. I said the contract isn't in my name so they hung up."
"Attempted a SIM swap scam saying they were from Tesco Mobile"
"Scam call from '3' phone network saying I need a new sim card. It's not the first time."
"Told me my SIM would stop working in 2 days, and they would send a replacement. I hung up."
"The number sent a text acting like Three saying there was a free 5G update, but then they called and said a payment was needed for the update. Checked with Three and itβs not them! Scam number, donβt share any of your details!"
"said they were from EE about replacing SIM cards and that my phone would be blocked for 24 hours. When I explained how impractical this was, they got irritated and patronising, so I ended the call."
"Called me today and said they were from O2 - they told me my SIM card was old and they needed to send a new one since my current SIM would stop working in 3 days. Asked me to verify my email address - I declined and questioned the caller, then the caller (Neha) hung up."
"Said they were from Three Mobile to take over your Three account and order stuff in your name."
"Was told I needed a new EE sim card. When I asked them to write to confirm they were EE and that I needed a new sim, they said they could not."
"Annoying. Said they would deactivate my SIM card. Kept calling me back 4 times."
"02 called about new sim change wanted bank details"
"An unexpected call, said they were from '3' and told me that according to their system 'my sim card runs out tomorrow'. I have a contract which hasn't ended."
"Said they're calling from Three network but it isn't. Said I need a new SIM card. Really pushy and trying to send emails and WhatsApp messages to make you think it is Three."
"Said they were from 3 mobile first on a call and then sent a text to verify. Told me I needed a new SIM card. The call went on with them sending emails and a real text with a verification code. I stopped the call when they asked me to fill out a form with my money details. Checked with 3 and"
"Call centre sounded like they were in Manila because of their accent. They used a Birmingham landline and said they'd send a text link to activate a new SIM. It happened on the day my contract should be renewed. Has EE had a data problem they have not told people about?"
"Called pretending to be Tesco Mobile, said I needed a new SIM because of complaints and my SIM would stop working in 2 days. They wanted my usernames so I ended the call."
"Said they were calling from 3 mobile, with an upgrade from 4g to 5g. I'm not with 3."
"Called saying they were from Tesco and needed to activate my new 5g SIM card"
"Mobile scam. They said my SIM would be cut off tomorrow and tried to sell me a new one."
"Claimed to be from my network, offered free unlimited data by changing the "portal". Saying you do not want to change anything ends the conversation."