"said they were from three, wanting to swap my sim card out as the one i am currently using is going to be blocked due to a "network upgrade"... my network provider hasn't been three for 4 years. definite scam, i hung up as soon as they asked for my email address"
SIM card upgrade calls
247 community reports tagged SIM card upgrade across 198 numbers.
Recent activity
Reports tagged SIM card upgrade are steady: 3 reports in the last 7 days, in line with a usual 2.6 reports a week.
When people report it
Wednesday is the busiest day for these reports, and 59% are filed in the afternoon (12pm to 6pm). Times are when the report was submitted, which is usually soon after the call.
Verdict
99% of reporters rated these calls spam or suspicious. The most common call type is Mobile Network Scam (EE, O2, Three, Vodafone).
Numbers used
Reports tagged SIM card upgrade cover 198 different numbers. 14 of them were first reported in the last 30 days, so a number you have not seen before can still be part of the same pattern.
Reports over time
Reports per day over the last 30 days. Reports per week over the last 12 weeks. Red weeks had at least double the usual volume. Reports per month over the last year.
How people rate these calls
- Spam 173 · 70%
- Suspicious 72 · 29%
- Unknown 2 · 1%
- Safe 0 · 0%
Most common call type: Mobile Network Scam (EE, O2, Three, Vodafone)
Busiest days
All reports by the day they were submitted.
Time of day
When reports are submitted, UK time.
-
Night 12am to 6am 3
-
Morning 6am to 12pm 66
-
Afternoon 12pm to 6pm 145
-
Evening 6pm to 12am 33
Latest reports
"Said my pay as you go sim wasnt compatible with my phone claiming to be from 3"
"I got a call from head office saying my SIM card is old and they must send a new one before it stops."
"Said they were O2 and were going to cut off my number"
"Said he was from 3G and my number would get suspended because they were sending me a 5G sim card that I didnt ask for. Im with Superdrug mobile so?? I hung up as it seemed weird to me."
"This was an attempt to get data, the scammer acted like an operator from Three, said they would turn off my number, but they only had my phone number, so it didn’t work."
"Same as another poster - They said they were calling from O2 to upgrade my sim from 4G to 5G (already on 5G). I asked them to verify the name of the person they were trying to reach. They just said they would send an activation code that I needed to provide. When I asked again, they couldn't confirm - Scam."
"Said they were from O2. It's not my network, so I hung up and blocked them. I heard they told others different networks, so they are clearly lying. Probably because my number used to be O2. With people using PAC codes these days, the starting numbers don't always match the provider."
"Said they were from EE and offering fake discounts."
"Says they are from EE"
"Caller said they were from O2 offering new 5G sim card. I told them I would be in with my Grandson who was 6ft 4ins and a boxer there was silence at the callers end so they hung up."
"Asked about sending a new SIM card and verifying using a link they would send."
"Said they were O2 and a new 5g SIM card would be sent to replace the 4g one"
"The caller said he was from Tesco Mobile and wanted to upgrade your sim. Wanted access to your account. Sounds real, be careful. SCAM."
"Person said they were from my mobile network but wouldnt say which one. He kept saying my sim was old and needed replacing. Since I just got my sim yesterday I highly doubted it. Very hard to understand. Sounded dodgie!"
"Scammer saying they were from 3 and wanted to send a new sim card to my house for 5g upgrade"
"Said they were from EE and my SIM card would get blocked, Indian accent."
"Asking about a Vodaphone account that doesnt exist."
"Scammers. All the time. Wanting to get into my Three account."
"Said they were giving me a new sim card to upgrade my phone, when I asked why and wanted to speak to the manager they hung up !!!"
"020 8054 9987 is definitely a scam. They phone you on a No I'd number but if they phone you back it is on this number. They said to be 02 updating your sim from 4g to 5g . They. Charge you £1 to send out the SIM card and then I got an email charging me £76.16 for 3 years . They denied it!"
"Said they called from 3 and would send a replacement SIM card. It wasn't really 3 as I asked them."
"Said he was calling from 02 and had some details from my account. He wanted me to take a new SIM, and said I would need to buy one if I couldn’t be in to get it tomorrow. My contract with 02 has another year left. Sounded like a scam call, but it's worrying that they knew some of my details."
"A man named Mark said he was calling from O2 (but I'm not with them). He told me that because the networks are joining together, my sim will stop working in two days. When I told him I didn't belive him, he told me to f* off. I don't mind scam calls, but they weren't this rude twenty years ago."