"Said they were calling from O2 and Virgin Media. They said O2 would be turning off 4G and they needed to send a new SIM tomorrow and then stop the old one. They never wanted my address which seemed strange because I use pay as you go and O2 don't have it. A quick search online shows O2 aren't turning off 4G so it's a scam. I let them talk and the sim replacement ended up with them wanting to send a code for me to call back over the phone. I refused and they asked why. I told them I didn't trust the call and they sighed and ended the call."
SIM card upgrade calls
197 community reports tagged SIM card upgrade across 155 numbers.
Recent activity
1 report tagged SIM card upgrade in the last 7 days.
When people report it
Monday is the busiest day for these reports, and 61% are filed in the afternoon (12pm to 6pm). Times are when the report was submitted, which is usually soon after the call.
Verdict
99% of reporters rated these calls spam or suspicious. The most common call type is Mobile Network Scam (EE, O2, Three, Vodafone).
Numbers used
Reports tagged SIM card upgrade cover 155 different numbers. 1 of them were first reported in the last 30 days, so a number you have not seen before can still be part of the same pattern.
Reports over time
Reports per day over the last 30 days. Reports per week over the last 12 weeks. Red weeks had at least double the usual volume. Reports per month over the last year.
How people rate these calls
- Spam 134 · 69%
- Suspicious 59 · 30%
- Unknown 2 · 1%
- Safe 0 · 0%
Most common call type: Mobile Network Scam (EE, O2, Three, Vodafone)
Busiest days
All reports by the day they were submitted.
Time of day
When reports are submitted, UK time.
-
Night 12am to 6am 2
-
Morning 6am to 12pm 53
-
Afternoon 12pm to 6pm 118
-
Evening 6pm to 12am 22
Latest reports
"Tried to stop my phone contract pretending to be EE."
"Told me that my SIM will be deactivated within 48 hours! I am on PAYG"
"Said they were phoning from Vodafone or Lebara, said customers had complained of high bills because of old SIM cards, and they would send a new one for free, asked for email, had a strong Asian accent"
"Called about changing phone from 4G to 5G and also sent a text with a code that looked like it could link to facilitate a fraud. Woman caller had foreign accent, maybe Asian accent sounded late 20s or early 30's. There was another voice in the room she was calling from, a loud woman."
"Said they were from Vodafone and wanted to upgrade me but they didnt know anything about my contract with them already."
"EE/bt SIM card renewal"
"Told me they were updating SIM cards for 3 network. They sent a verification gmail code through, 6digit pin and then wanted it! Refused as that would access my emails. SCAM"
"They called asking about the SIM and told me to upgrade. Think it's a scam"
"Sim will be disconnected in 24 hours, need address to send the new one to."
"something about vodafone and sim card being decativated"
"called to say my o2 sim will stop working in a few days and they want me to get a new one sent to my house where I have to sign for the new sim and contract"
"She was rude and kept asking for my email address saying she's from 02 tech service "changing the sims" to upgrade system"
"They told me my phone is gonna be cut off in three days. Scam."
"Called me, didnβt take any security info, didnβt confirm anything. Went right into a script about my SIM card not working. Seemed like nonsense, so I hung up."
"Said he was from 02. It was a scam"
"Phoning from 02, they said there's a problem with your Sim card (it's out of date) and they need to confirm all your details to send you a new Sim card."
"Said they were from 3 and told me my number would get blocked so he was going to send me new SIM. I said on I will call the HR disconnected the call straight away"
"Said he was from 3. And my sim will be blocked"
"Indian woman calling pretending to be from 3 network. I called the number back and said that 3 would never call me. They put the phone down"
"Call from Vodafone saying my SIM card would soon stop working."
"Really rude caller wanting info and said she would give me my other details after I told her mine and said my sim card would get cancelled"
"Pretended to be from EE and wanted to give me an upgraded 'Super 5G' Sim card, but needed my details to 'activate' it ... but I'm not with EE, and they didn't sound like they were from London like they claimed!!"
"Got in touch to tell me I needed a new SIM, then asked for some personal details"