Privacy Policy

Information You Provide

When you use CallerCheck, you may provide:

• Phone number reports: The phone number you're reporting, whether it's spam or safe, the type of call, and any comments you choose to add.
• Optional display name: If you choose to add a name to your report (completely optional).
• Contact form submissions: Your name, email address, and message if you contact us directly.

Information Collected Automatically

When you visit our website, we automatically collect:

• Device information: Browser type, operating system, and device type.
• Usage data: Pages visited, time spent on pages, and how you interact with our site.
• IP address: Your internet protocol address, which may be stored temporarily for security and spam prevention.
• Referral source: How you arrived at our website (e.g., search engine, direct link).

The CallerCheck iPhone App

The app needs no account. It works as follows:

• A random app identifier. When first opened, the app creates a random code and sends it with each request. We use it to limit how often one phone can use the service, so it can't be abused, and it is stored with reports you send from the app so we can tell that phone when a report is approved. It isn't linked to your name, phone number or Apple account.
• Numbers you look up. Looking a number up adds one to that number's public lookup count, as on the website. We don't keep a history of what you looked up.
• Reports you send. Your rating, the type of call, what you write and, if you give it, your first name. As with reports on the website, we also keep the IP address and device type they were sent from, to prevent abuse. Every report is checked before it is published.
• Reports you flag. The reason you choose and the IP address it was sent from, so each person's flag counts once.
• Caller ID warnings. The app downloads a list of reported scam numbers so your phone can label them when they ring. iOS does not tell us who calls you, and nothing about your calls leaves your phone.
• Notifications (only if you allow them). If you allow notifications, your phone gives the app a push token from Apple, which we store with the app's random identifier. We use it only to tell you when a report you sent is approved or not, and send the notification through Apple's push service. Turn notifications off in the app's Me tab or in iOS Settings, and delete the app to stop them for good.
• CallerCheck PRO (only if you subscribe). Apple handles the payment; we never see your card or Apple Account details. So that PRO features work, the app sends us Apple's signed record of your subscription, and we keep its transaction number, which plan it is and when it ends, with the app's random identifier. Numbers you choose to watch are kept with that identifier so we can notify you. Numbers you block are kept on your phone only.
• Kept on your phone only. "My reports" (the numbers you have reported from the app) and your caller ID settings are stored on your phone and are never sent to us.
• Messages to support. If you contact us from the app, we receive your name, email address and message (plus your app and iOS version for bug reports), and use them only to reply.
• Crash and error reports. If the app crashes or hits an error, a diagnostic report (what went wrong, app and iOS version, device model) is sent to our error-monitoring provider, Sentry, so we can fix it. It contains no name, email, phone number or the numbers you look up.
• Usage statistics (only if you agree). The first time you open the app it asks whether you're happy to share anonymous usage statistics with Google Analytics, for example which screens are used and how often numbers are checked. If you agree, Google receives an app-install identifier and an approximate location derived from your IP address. It never receives the numbers you check, what you write or your name, and it isn't used for advertising. You can switch this off at any time in the app's Me tab.
• Your clipboard. The app only reads your clipboard when you tap Paste.

The app contains no advertising and doesn't track you across other apps or websites. Guides and pages opened from the app are shown from this website, where our cookie choices apply.