TalkTalk calls

"Said they were Talktalk. I asked them to email me instead. No email received. I am sure it was a scam."

"They claimed to be from a company. Stated as TalkTalk customer loyalty department. TT does not have an outbound UK loyalty dept. Claimed some knowledge of my TT account. Despite taking a new contract in August claimed that it could be improved (this is NOT a TT behaviour). Refused to send a text verification and become irritated when challenged to do so. Using an anonymous call back the standard TalkTalk IVR message played for a few seconds before being answered by English speaking agent. Attempted to sound plausible but absence of verification and later TalkTalk confirming that the call was not from them suggests this is phishing / bait and switch."