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Medium risk
0800 028 2321
AI Summary
Based on 26 community reports
Calls from this Freephone UK number are described as related to BT's text-to-speech service. Some users report a legitimate use: after receiving a text to a landline or VoIP, you may get a call that reads the message aloud if you press 1. Other reports describe it as spam or a scam, with an automated voice urging you to press a button and calling repeatedly, sometimes at odd times. There are mixed experiences, including droning messages and unrecognised numbers. If you don't recognise the caller, do not press any options and let it go to voicemail; contact BT directly through official channels if unsure.
Written automatically by AI from the community reports on this page. It does not set the spam score, and it can make mistakes, so read the reports below as well.
Pattern detected: Silent or nuisance calls
Several community reports about this number describe the same experience.
Multiple reports mention silent, automated or repeated nuisance calls, and references to BT. This reported pattern suggests the displayed number may be used in automated nuisance calling.
Based on screened community reports only. Caller ID can be spoofed, so reports may describe misuse of the displayed number rather than the registered number owner.
Common details reported
Details that appear in two or more community reports about this number.
- Reported scam type
- Silent or nuisance calls
- Claimed organisation
- BT
- Recommended action
- Block the number and report persistent nuisance calls to your carrier.
26 moderated reports
Every report is checked before it is published and counted towards the score. How moderation works
Cumulative spam score based on all reports up to each month. Higher percentage means higher reported scam risk. Cumulative spam score based on all reports up to each week. Higher percentage means higher reported scam risk. Cumulative spam score based on all reports up to each day. Higher percentage means higher reported scam risk.
Most helpful reports
26 totalSubmitted by users and shown as written, so wording and spelling are their own. Each report is checked before it appears.
Appears to be a BT text message to phone service. I sent a text from my mobile to my landline number (now ported to VoIP). The text was successfully delivered, and I immediately got a call from this number which (I think after pressing 1) read the content of the text to me. Appears to be free as well. Try it yourself to verify.
Caller claimed to be from SMS messaging service , claiming Halfords had sent a message. No message available and this garage does not send such messages.
This is a genuine number from BT text-to-speech, when a SMS is sent to a line that cannot receive an SMS (such as landlines and many VOIP numbers). It does not leave a message if unanswered; and if answered, asks to press "1" to read the message. Several people have reported this number as spam without picking up or pressing 1, so how did they know??? A few have reported receiving SMS messages that are not for them. This could be nothing more than an unfortunate misdial from the original SMS sender.
Felt like a scam Tried to block call but keep’s getting through If goes to leave a message just get a droning sound
Possible AI voice claiming from BT telling me to press a button to listen to a message, as an EE customer now for two years, and was a BT customer for years, they never phoned me, if anything, I phoned them. it's obviously a scam.
Automated recorded message. Matches all the other reports that have already been placed on site, pertaining to the call coming from BT for an urgent matter and it is clearly just a spam call. Please air on the side of caution.
Over the last five day this number has phone me two/three per day at different time of the day. I guess trying to get me to answer the phone I have never answered used 1471 to get number & listen to the answer machine always a foreign voice it is.
Automated recorded message land line saying it was a sms message and requesting click on 1
Called multiple times .Did not leave a message when I did not answee
we did not answer checked the phone number after
Number called 2 x claiming bt messaging ,asked to press 1 to listen the messag. Got suspicious, did not bother to press 1 to listen the message. Definitely a SPAM.
2x calls I did not answer
This Number phoned seven times in 24 hours .Did not pick up up .No message left
Called multiple times not geuine
Didn't verify their identity and multiple calls a nuisance
They rang 3 times in hour and a half. I didn't answer.
8pm in the night
Automated voice said it was BT messaging service with a SMS text, and to press one to receive. I let any unknown number go to voicemail.
Annoying ..
Number not recognised Didn’t answer as I didn’t know the number .called 4.55pm today 23 sep
Called multiple times early Sunday morning then twice after
Left no message.
Automated/robocall This UK freephone number, reportedly from BT, is generating numerous suspicious and spam calls. Reports indicate automated messages claiming to be from BT messaging services, often urging recipients to press '1' to hear a message.
so called a message saying that they had arranged to pick someone up and see us on the 14th. What annoyed me is that it was so called from BT messaging service and this was at 10.15 at night on a weekday. Thought it may have been an emergency.
whatsapp and press 1 sms called i did press1
4 calls in an hour. Didn't answer. No voicemail left.
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How this page was checked
This page is generated dynamically from community reports and lookup activity, and changes as new reports arrive. The risk score is based on community reports about calls and texts from this displayed number. It is not based on official records of who owns the number.
- Reports moderated by
- CallerCheck Moderation Team
- Safety guidance reviewed by
- CallerCheck Editorial Team
- AI summary
- Generated from approved community reports only
- Last report received
- 03 Nov 2026
- Last reviewed
- 03 Nov 2026
- AI summary last generated
- 03 Nov 2026
- Last materially updated
- 03 Nov 2026
What do these dates mean?
Report and lookup dates come from user activity. Review dates show when CallerCheck last checked the page. We use “last materially updated” only for meaningful page changes, not cosmetic changes.
- First seen:
- when this number first appeared on CallerCheck, through its first lookup or report.
- Last report received:
- the most recent approved community report for this number.
- Last lookup:
- the most recent time a user searched for this number.
- AI summary last generated:
- when the AI summary on this page was last rewritten from the approved community reports.
- Last reviewed:
- the most recent human moderation or editorial review, where available.
- Last materially updated:
- the most recent meaningful change to this page, such as a new report or a change to its score.
Sources and safety guidance
- Community reports about this number, screened before they are published or counted. How moderation works
- Ofcom numbering allocation data for the network this range belongs to
- Safety guidance aligned with UK scam-reporting advice, such as Report Fraud (formerly Action Fraud) guidance, forwarding spam texts to 7726, and the 159 banking helpline where relevant. Where to report a nuisance call
Important limits
Caller ID can be spoofed, so a high risk rating means people have reported suspicious activity involving this displayed number. It does not prove that the registered owner of the number made the call or text. Community reports describe individual experiences and are not official confirmation of a scam. How caller ID spoofing works.
Own or manage this number? If this number belongs to you or your organisation, you can claim or dispute this profile. We review claims, check supporting information, and may update the page if reports appear to involve spoofing, mistaken identity, or outdated information. Claim or dispute this number
About 0800 028 2321
What type of number is 0800 028 2321?
The phone number 0800 028 2321 (also written as +44 800 028 2321) is a Freephone number . Calls to this number are free to call from all UK landlines and mobiles.
Is 0800 028 2321 safe to answer?
Based on 26 community reports, this number has received mixed reports from our community. The current risk score is 65% with 11 reports marking it as spam and 2 reports confirming it as safe .
Be cautious when answering calls from this number. Verify the caller's identity before sharing any information.
What this data can and cannot tell you
The reports on this page come from members of the public about calls and texts that showed this number. Caller ID can be spoofed, so the person contacting you may not be the genuine holder of the number, and a legitimate number can be misused. Before paying anything or acting on a message, check the claim with the organisation involved using contact details from its official website or letters, never the ones in the message itself.
More on nuisance calls
Safety score
26 reportsHow this score was worked out
Each report rates the number as safe, unknown, suspicious or spam. The score combines those ratings, giving more weight to clear scams, and each person counts once. A number only reaches high risk once several people have independently reported it. Scores of 70% and above count as high risk, 40% to 69% as medium, and below 40% as low; a low-risk number reads Maybe Safe once someone reports it as safe. More about spam scores
Why this number is rated Medium Risk
This number is rated Medium Risk because community reports are mixed: 21 of 26 describe spam or suspicious activity, while 5 describe a legitimate or unknown call, and several reports describe the same silent or nuisance calls.
Ratings reflect screened community reports, not official records. How the spam score works.
Confidence: Very high
Based on 26 community reports with repeated matching details. Confidence describes how much report evidence sits behind this page, and is separate from the spam score.
Caller ID can be spoofed, so reports may describe misuse of the displayed number rather than the registered number owner.
Details
- Tel Number
- 0800 028 2321
- Country
- 🇬🇧 United Kingdom
- Network
- BT
- Area
- Freephone
- Type
- Freephone
- Coverage
- UK-wide, no fixed town
- Cost to call
- Free from UK landlines and mobiles
- First Seen
- 20 Feb 2026
Network shows the operator this number range is allocated to, which is public information from Ofcom. The caller may be on a different network if the number was moved or spoofed. First Seen is the date this number first appeared on CallerCheck.
What To Do Now
Steps that fit the silent or nuisance calls pattern reporters describe.
-
1
Do not share personal or payment details
Do not give personal information, card details or security codes to an unexpected caller or message.
-
2
Verify independently
If the caller claimed to be an organisation, find its official contact details yourself and check the claim directly.
-
3
Block and report the number
Stop further contact from 0800 028 2321 and forward scam texts to 7726. How to block a number on any phone.
Already paid or shared bank details? Call your bank straight away using the number on the back of your card, or dial 159 to be connected to your bank securely.
Call Types
Breakdown of reported call reasons. Larger segments and bars represent a bigger share of reports.
Protection Guides
How to Block This Number
Clear instructions for iPhone, Android, and landlines
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Accident Claims Cold Calls
Getting calls about a car accident you never had? How accident claims cold calls work in the UK, where they get your number, and how to report them to the ICO.
Silent and Abandoned Calls
Your phone rings, you answer, and nobody speaks. What causes silent and abandoned calls in the UK, when to worry, and how to report them to Ofcom.
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We review claims carefully and may keep warnings visible where community reports still indicate risk.
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