Corrections Policy
What happens when we get something wrong, and how to dispute information about a phone number.
In Short
We aim to get things right first time, but mistakes happen. When they do, we fix them and we are upfront about what changed. This page covers how we correct errors in our guides, how we deal with dodgy community reports, and what to do if your phone number has been listed unfairly.
Part 1: Correcting Our Guides and Articles
How we handle errors in editorial content written by our team.
Types of Corrections
Not all corrections are the same. We group them by how serious they are:
Factual corrections
Wrong statistics, incorrect dates, misattributed information, or inaccurate descriptions of rules and official procedures. These are the most serious and we fix them straight away.
Clarifications
Sometimes what we wrote was technically right but could be read the wrong way. We reword it to make the meaning clearer and note that a clarification was made.
Updates
Content that was right when we published it but is now out of date because regulations changed, procedures were updated, or new scam types appeared. We update the content and note the revision date.
Minor fixes
Typos, broken links, and formatting problems that do not change the meaning of what was written. We fix these without a formal correction notice.
How We Fix Guide Errors
Whether the mistake is spotted by our team, a reader, or during a routine review, we follow the same steps:
Look into it
We check the reported issue against original sources to work out what went wrong and how much it matters. We aim to finish this within two working days.
Fix it
Once we confirm there is an error, we correct it as fast as we can. For serious factual errors, we aim to have the fix live within 24 hours. A second editor checks the corrected version before it goes up.
Note what changed
For factual corrections and important clarifications, we add a notice to the page explaining what was wrong and when we fixed it. We do not quietly edit things and pretend the error was never there.
Part 2: Phone Number Data and Community Reports
How we deal with disputes, fake reports, and number removal requests.
Dealing With Bad Reports
Community reports are moderated but they are still written by individuals. Sometimes reports are inaccurate, misleading, or just plain wrong. Here is how we handle that:
- Automated filtering: Reports are screened automatically for racism, hate speech, personal information, spam, and threats. Anything flagged is held for manual review before it appears on the site.
- Community voting: Other users can mark reports as helpful or unhelpful. Reports that the community consistently votes down carry less weight in the number's risk score.
- User flagging: Anyone can flag a report they believe is wrong or inappropriate. Flagged reports are reviewed by our team.
- Manual removal: If a report is found to contain false information, personal details, or abusive content, we remove it. We do not edit the substance of what someone wrote, but we may strip out personal information before keeping it live.
Claiming Your Number
If you own a phone number that has been reported on CallerCheck and you believe the listing is unfair, you can submit a claim. The process works like this:
Submit a claim
Tell us whether it is a personal or business number and explain why you are disputing the listing.
Verify ownership
We need to confirm you actually own the number. You can verify by phone callback, SMS code, postal letter, or by sending us business documentation.
Our team reviews it
Once ownership is verified, a member of our team reviews the claim and decides what action to take. We look at the reports on the number, the claim itself, and the overall picture.
Number Removal Requests
If you want a phone number removed from CallerCheck entirely, you can submit a removal request through our contact page. Select "Number Removal Request" as the subject. Each request is reviewed manually by our team.
We also handle data requests under UK GDPR. For details on your data rights, see our privacy policy.
How to Report a Problem
Whatever the issue, the best way to reach us is through our contact page:
- Error in a guide: Send us the page URL and tell us what looks wrong
- Bad community report: Link to the number page and describe which report is the problem
- Dispute a number listing: Submit a claim to start the verification process
- Remove a number: Select "Number Removal Request" on the contact form
- Incorrect information: Select "Incorrect Information" and tell us what needs changing
We read everything and aim to get back to you within two working days.