What is the TPS?
The Telephone Preference Service (TPS) is the UK's official opt-out register for unsolicited sales and marketing calls. It's free to register and, once registered, UK companies are legally required to check the TPS list before making marketing calls.
Why You're Still Getting Calls
Being registered with TPS doesn't guarantee you'll never receive unwanted calls. Here's why:
1. Overseas Callers
TPS only applies to companies operating within UK law. Scammers calling from overseas are not bound by TPS regulations and routinely ignore it.
Warning Signs of Overseas Scam Calls
- • Number displays as UK but caller has strong overseas accent
- • Poor line quality or noticeable delay
- • Background sounds of a busy call centre
- • Claims to be from UK organisations but lacks knowledge of UK systems
- • Requests unusual payment methods (gift cards, cryptocurrency)
2. Number Spoofing
Scammers can make any number appear on your caller ID, including legitimate UK numbers. A call showing a London number doesn't mean it originated in London.
How Spoofing Works
Criminals use technology to display fake caller IDs. They often choose UK geographic numbers (like London 020 numbers) to appear legitimate. The actual call could be coming from anywhere in the world.
3. You Gave Consent
If you've ticked a box (even accidentally) agreeing to marketing when signing up for a service, that company can legally call you regardless of TPS.
Common Consent Traps
- • Pre-ticked boxes on online forms
- • Entering competitions or prize draws
- • Free trials or samples
- • Warranty registrations
- • Loyalty card sign-ups
4. Registration Not Yet Active
TPS registration takes up to 28 days to become fully effective. Companies update their lists at different times, so you may continue receiving calls during this period.
What You Can Do
Verify Your TPS Registration
Check that your number is still registered and that 28 days have passed since registration.
Check TPS StatusDon't Engage With Suspicious Callers
If you suspect a scam call, hang up immediately. Don't press any buttons, confirm any details, or engage in conversation. Any response confirms your number is active.
Report the Call
Report nuisance calls to help build enforcement cases. Your report matters even if the caller is overseas.
Block the Number
Use your phone's built-in blocking features or a call-blocking app to prevent repeat calls from the same number.
Learn how to block callsWithdraw Consent From Legitimate Companies
If you're receiving calls from real UK companies, ask them to remove you from their list. They must comply. You can also request this in writing.
How to Identify Scam Calls
If you're receiving calls despite being registered with TPS, there's a good chance they're scams. Here are the warning signs:
Red Flags
- • Caller creates urgency or panic
- • Threats of arrest, fines, or legal action
- • Requests for personal or banking details
- • Asks you to transfer money to a "safe account"
- • Requests payment via gift cards or cryptocurrency
- • Claims to be from HMRC, your bank, or police
- • Asks for remote access to your computer
Safe Responses
- • Hang up immediately if suspicious
- • Never confirm personal details
- • Call back using official numbers only
- • Wait 5 minutes before calling back (or use a different phone)
- • Ask for written confirmation before acting
- • Discuss with family before making decisions
- • Trust your instincts - if it feels wrong, it is
TPS Complaints Process
If a UK company calls you despite your TPS registration, you can make a formal complaint:
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1
Note the Details
Record the date, time, phone number, company name (if given), and what they said.
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2
Complain to TPS
Report the call via the TPS website or call 0345 070 0707.
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3
Report to ICO
The Information Commissioner's Office can investigate and fine companies up to £500,000 for breaching PECR regulations.
Important: This complaints process only applies to legitimate UK companies, not overseas scammers. For scam calls, report to Action Fraud instead.
Quick Summary
TPS Does Work For
- • Legitimate UK marketing companies
- • Cold calls from UK-based businesses
- • Companies that follow the law
TPS Cannot Stop
- • Overseas scam operations
- • Criminals using spoofed numbers
- • Companies you've given consent to
- • Market research calls
Further Protection
TPS is just one layer of protection. For comprehensive call blocking, consider these additional measures: